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Financial Responsibility

Version 3

Service availability: UpLiftRX is not currently accepting patient intake or medication orders. This document remains available for reference and does not indicate that clinical, pharmacy, laboratory, or fulfillment services are active.

Effective August 8, 2026 · Version 3

This agreement explains what you pay, when you are charged, and what happens if you cancel. Please read it before you check out.

Cash-pay only; no insurance

UpLiftRx is a cash-pay service. UpLiftRx and the UpLiftRx-affiliated medical practices do not accept insurance, are not in-network with any commercial health plan, and are not enrolled as participating providers in Medicare, Medicaid, TRICARE, or any other federal or state healthcare program. We do not submit claims to any payer on your behalf.

By proceeding you acknowledge and agree that:

  • you are choosing to obtain these products and services on a cash-pay basis, outside of any health plan or government program;
  • you have sole financial responsibility for everything you obtain through the Services;
  • if you are a beneficiary of a federal or state healthcare program, neither you nor we, nor any clinician, pharmacy, or laboratory involved in your care, will submit a claim to that program for what you obtain here, and you will not count what you pay toward Medicare Part D true out-of-pocket ("TrOOP") costs; and
  • because we are out of network and do not file claims, any decision to seek reimbursement from a commercial plan, or to apply what you pay toward a deductible, HSA/FSA, or out-of-pocket maximum, is yours alone and subject to your plan's rules. We make no representation that any amount will be reimbursed or credited.

What you pay

The price of your program, the billing interval, and exactly what is included are shown to you at checkout before you pay. Those checkout terms control for your plan.

A typical membership includes:

  • the online visit and ongoing clinical oversight by your Provider
  • the prescribed medication, when it is filled by a partner pharmacy and included in your plan
  • shipping of each fill
  • unlimited secure messaging with your care team for the duration of the program

A typical membership does not include:

  • laboratory fees, unless your plan states otherwise — these are billed separately by the laboratory
  • medication filled by a pharmacy you choose outside our partner network, which you pay for directly at that pharmacy
  • care unrelated to the program you enrolled in
  • any additional consultation or testing beyond what your plan includes, which is quoted to you before it is provided

How the money is allocated

The amount you pay may include fees charged by the medical practice for your Provider's services, by the pharmacy for your medication, and by a laboratory for testing, together with the fee for use of the UpLiftRx platform and our administrative and support services. Amounts owed to clinicians, pharmacies, and laboratories are collected on their behalf and passed through to them. UpLiftRx does not retain or divert fees owed to a clinician, pharmacy, or laboratory. The balance is the fee for the technology, customer support, coordination, and administrative services we provide.

Automatic renewal

Programs are billed on an automatically renewing basis to the payment method you provide, at the price and interval shown at checkout, until you cancel. You will be charged even if you do not use every service your membership includes. To support continuity of treatment, a renewal charge or shipment may process up to two days early around holidays or for operational reasons.

You authorize us and our payment processors to charge your payment method for all amounts due, to retry a declined charge, and to update your stored card details when your card issuer provides them.

Price changes

Prices may change. We will give you notice of any price change before it applies to your next renewal, and you may cancel instead of accepting it. If a price is displayed in error, we may correct it and adjust or cancel the affected order, refunding anything already charged.

Cancelling

Cancel at any time from Account → Plan & billing or by emailing support@upliftrx.co. Cancel at least two (2) days before your renewal date to avoid the next charge. Cancellation takes effect at the end of the period you have already paid for; you keep access until then. We do not pro-rate partial periods. After cancellation you will not receive further shipments or clinical services under that program, and your associated prescription may be cancelled with the pharmacy.

Talk with your Provider before stopping treatment — stopping some medications abruptly can affect your health.

Refunds

Refunds are governed by our Refund & Shipping Policy. In summary: you are refunded in full if your Provider determines you are not a candidate for treatment or if we cannot serve your state; membership periods already begun are not pro-rated; medication that has shipped cannot be returned or refunded, because law prohibits pharmacies from accepting returned prescription medication; and laboratory services already performed are not refundable. Approved refunds go back to your original payment method, typically within 5–10 business days.

Failed payments and disputes

If a payment fails, we may pause your program until it is resolved, and shipments and clinical services may be suspended. If you believe a charge is wrong, contact support@upliftrx.co first — we correct billing errors promptly. Filing a chargeback before contacting us may result in your account being suspended while the dispute is investigated. You are responsible for amounts properly owed, and for reasonable costs of collection where permitted by law.

Questions

support@upliftrx.co · UpliftRX LLC, 8 The GRN, STE R, Dover, DE 19901

Acknowledgment

By proceeding, you acknowledge that you have read, understood, and agree to these financial terms, and that you are personally responsible for all charges you incur.