Refund & Shipping Policy

Last updated: July 28, 2026

This policy explains when you can get your money back, what we cannot refund and why, and how shipping works. It forms part of our Terms of Service and works together with our Financial Responsibility agreement.

Subscriptions

Treatment programs are billed to your payment method on file at the price and interval shown at checkout, and renew automatically until you cancel.

Cancelling

Cancel at any time from Account → Plan & billing or by emailing support@upliftrx.co. Cancel at least two (2) days before your renewal date to avoid the next charge — cancellations after that point take effect at the following renewal.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you will not be charged again. We do not pro-rate partial periods. If you cancel, any unshipped medication for that period is not sent, and your prescription may be cancelled with the pharmacy. Talk with your Provider before stopping treatment.

When you get a full refund

• Your clinician reviews your intake and determines that you are not a candidate for the treatment you requested.
• We cannot serve your state — you are not charged at all, or are refunded in full if a charge already went through.
• You cancel an initial order before your prescription has been sent to the pharmacy for fulfillment.
• We made a billing error — a duplicate charge, a wrong amount, or a charge after a valid cancellation. We correct these promptly whether or not you noticed first.

We do not charge a restocking, processing, or administrative fee on approved refunds.

What we cannot refund

• Medication that has shipped. Federal and state law prohibits pharmacies from accepting returned prescription medication for reuse, opened or not. This is a safety rule, not a preference, and it applies to every pharmacy.
• Laboratory services already performed, and collection kits that have been used or whose sample has been submitted.
• Billing periods already begun for a membership, which are not pro-rated.
• Products lost or damaged after delivery because of storage or handling on your end — for example, an injectable left out of the refrigerator.

Returns

For safety and compliance reasons we do not accept returns of medication or laboratory kits, whether opened or unopened. Please do not mail medication back to us or to the pharmacy. Dispose of unused medication through a drug take-back program or per FDA disposal guidance, and dispose of needles in an approved sharps container.

How to request a refund

Email support@upliftrx.co with your full name, order number, and the reason for your request. We review and respond within 2–3 business days. Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.

If you believe a charge is wrong, contact us before filing a chargeback — we can usually fix it faster than your bank can, and a chargeback may suspend your account while it is investigated.

Shipping

• Medication ships from a U.S.-licensed partner pharmacy in discreet, unbranded packaging.
• Most orders arrive within 3–7 business days of clinician approval and pharmacy processing. Temperature-sensitive medication ships with appropriate cold-chain packaging.
• We ship to residential addresses and PO Boxes in the states where we operate. We do not ship internationally, and we cannot ship to an address in a state where your clinician is not licensed.
• You are responsible for keeping your shipping address current in your account. Orders sent to an outdated address that you did not update are not refundable, though we will do what we can to help.
• Delivery estimates are estimates, not guarantees. Weather, carrier delays, and pharmacy backorders can add time; we will tell you if we know about a delay.

Damaged or compromised shipments

If your medication arrives damaged, or a cold-chain shipment arrives warm, contact support within 7 days of delivery — send a photo if you can — and we will replace it at no charge. Do not use medication you believe was compromised.

Lost or stolen packages

If tracking shows a package as delivered but you cannot find it:

1. Check the usual delivery spots — porch, mailbox, side door, building desk, and with household members or neighbors.
2. File a claim with the carrier, which is the party that controls the delivery and its insurance.
3. Tell us at support@upliftrx.co within 14 days of the carrier-confirmed delivery date, and we will work with the pharmacy and carrier on a replacement.

We cannot guarantee a refund or a free replacement for a package the carrier confirms as delivered, but we will advocate for you and we look at these case by case.

Case-by-case resolution

We resolve individual issues on their facts and may make an exception in our discretion. Doing so once does not create an obligation to do so again or change this policy.

Questions

support@upliftrx.co · UpliftRX LLC, 8 The GRN, STE R, Dover, DE 19901